The Taj Mahal Tower, Mumbai

You can't beat the location. Great value for money on the city view rooms as all rooms in the tower are the same size. That being said, the rooms are small, and the bathroom is tiny. The room is more like a 4 star hotel but you're able to use all of the facilities of the palace wing such as pool, fitness center, and spa. I stayed in the palace wing last year and you definitely get what you pay for, and that includes the front desk staff which are much more polite and accommodating on the palace side. After experiencing one of the sea facing club rooms in the palace wing once, staying for a fraction of the price on the tower side is well worth it.

We were staying at the hotel to celebrate my mums retirement. Abeer made this such a memorable stay for not only my mum but my kids too. She asked about my mums likes and dislikes and was at reception when we arrived. It was such a lovely welcome with a bouquet of flowers and cake. Abeer really helped with planning what to do during our stay and also advised best places for sari and Indian sweet shopping. She also informed us about the activities that were on at the hotel like yoga. Abeer could not have done more to make this a comfortable and fun trip for us all. We took a trip around Mumbai in an E-Cart which was fun. Please extend our thanks to the driver who went out of his way to take great photos of us in the cart even in the Mumbai traffic . We did the heritage tour with Newton who was really good. Special thanks to Sweety in the pool area- who was so good last year when we came that I remembered her name this year too. She was so professional and welcoming and remembered us too. We would come to the pool area to relax after dinner and she made it special for us. Khushi in reception is new but you could not tell. she was really good and my daughter was so fond of her. She went out of her way to make my daughter feel special. The whole restaurant team were amazing too and my kids enjoyed the teddy pancakes. My mum has said this is her best trip and she will never forget it Thank you so much Abeer and team for giving us great memories! There is a great team of staff that make this hotel so special

The location of the hotel is excellent, it is near the Gateway of India, Colaba markets and tourist attractions like Prince of Wales Museum and other art museums, all of which can be visited on foot. The room is excellent, overlooking the sea and clean. The services in the hotel are excellent, all the staff at the reception are cooperative and provide assistance when requested, especially Mr. Mayank, Mr. Anup and Miss Prerna. The breakfast in the restaurant was suitable for our taste, and the staff at the restaurant are nice, especially Mr. Tanishq. To be honest, all the staff are cheerful and helpful. If I decide to visit Mumbai, I will definitely stay at the Taj Mahal Hotel. Many thanks to the hotel management for their keenness on the comfort of their guests.

Looking over the Indian Gate from the front of hotel room was great throughout the day including magic sunrises. The hotel is stylish including the music played in the foyer as well as the asthetics of the beautiful flower arrangements. I really enjoyed going on the tour of the Palace Hotel as the guide was tremendous and had worked there for 40 years. Bars were fun with unique cocktail drinks. Room was spacicious and the bed/pillows really comfortable.

This is not merely any 5 star hotel: it is a living time capsule and a stronghold of memories dating back to the days of the British Raj. Of course the hotel is magnificent in every sense (the fresh and colourful bouquets, the perfumed, palatial lobby, the opulent furnishings), the rooms well appointed and spacious and the breakfast an impressive spread to please all tastes - however the staff are a true pleasure to encounter and the gold standard of hospitality. Namely Ms. Prerna at reception for her warmth and professionalism who went the extra mile for us, Mr. Prabhakar the historian who leads the hotel tour with fitting pride and vast knowledge and Mr. Rajendra who conducted a wonderful tour in the e-carriage. These 3 staff are a major asset in an already fantastic team and made our stay even more special and memorable. The complimentary hotel tour and e-carriage are not to be missed: they will make you appreciate the significance of the Taj and the city of Mumbai on a much deeper level. The shopping arcade ended up being a useful feature of the hotel (as it was far easier and comfortable to spend time browsing within the hotel than stepping out in the heat and pollution of the streets) namely the Roli bookstore (a special mention to the gentleman managing this store, it was a pleasure to meet him, Augustine might be his name, apologies I didn't confirm this with him) and the gemstone shop. The ATM was also very useful! We have appreciation for the Paathya sustainability programme and the glass water bottles as we felt guilty about going through many plastic bottles of water while touring India. Only feedback would be to perhaps recommend guests to wear a face mask on the e-carriage tour as the dust and pollution unfortunately triggered my asthma. We already cannot wait for our next visit here and will always consider the Taj Tower and Palace an absolute jewel within the city of Mumbai.