The Taj Mahal Tower, Mumbai

Our stay at the Taj Mahal Palace was nothing short of exceptional. From the moment we arrived to the time we checked out, the service was flawless — truly world-class hospitality that goes above and beyond. Every detail was thoughtfully taken care of, making us feel not just welcomed, but genuinely cared for. A special highlight was the heritage tour led by Prabhakar, who has been with the hotel for over 40 years. His stories brought the hotel’s rich history to life in a way that was both engaging and moving. Afternoon tea at the Sea Lounge was a delight — delicious treats paired with an unbeatable view of the Gateway of India. Later, we enjoyed cocktails at the iconic Harbour Bar, including one made from an original 1903 recipe, a unique touch that captured the spirit of this legendary hotel. Staying at the Taj isn’t just about luxury — it’s about experiencing a piece of history, with heart and soul at every turn. An unforgettable stay.

We were staying at the hotel to celebrate my mums retirement. Abeer made this such a memorable stay for not only my mum but my kids too. She asked about my mums likes and dislikes and was at reception when we arrived. It was such a lovely welcome with a bouquet of flowers and cake. Abeer really helped with planning what to do during our stay and also advised best places for sari and Indian sweet shopping. She also informed us about the activities that were on at the hotel like yoga. Abeer could not have done more to make this a comfortable and fun trip for us all. We took a trip around Mumbai in an E-Cart which was fun. Please extend our thanks to the driver who went out of his way to take great photos of us in the cart even in the Mumbai traffic . We did the heritage tour with Newton who was really good. Special thanks to Sweety in the pool area- who was so good last year when we came that I remembered her name this year too. She was so professional and welcoming and remembered us too. We would come to the pool area to relax after dinner and she made it special for us. Khushi in reception is new but you could not tell. she was really good and my daughter was so fond of her. She went out of her way to make my daughter feel special. The whole restaurant team were amazing too and my kids enjoyed the teddy pancakes. My mum has said this is her best trip and she will never forget it Thank you so much Abeer and team for giving us great memories! There is a great team of staff that make this hotel so special

The location of the hotel is excellent, it is near the Gateway of India, Colaba markets and tourist attractions like Prince of Wales Museum and other art museums, all of which can be visited on foot. The room is excellent, overlooking the sea and clean. The services in the hotel are excellent, all the staff at the reception are cooperative and provide assistance when requested, especially Mr. Mayank, Mr. Anup and Miss Prerna. The breakfast in the restaurant was suitable for our taste, and the staff at the restaurant are nice, especially Mr. Tanishq. To be honest, all the staff are cheerful and helpful. If I decide to visit Mumbai, I will definitely stay at the Taj Mahal Hotel. Many thanks to the hotel management for their keenness on the comfort of their guests.

From the moment we stepped into The Taj Mahal Tower, Mumbai, we were treated like royalty. The check-in was warm, friendly, and incredibly efficient. Every detail about the hotel's services and facilities was clearly explained, which really set the tone for a seamless and luxurious stay. We were welcomed with a traditional hotel ritual and had a photo taken during the ceremony. To our surprise and delight, that photo was later placed in our room — beautifully framed — along with a cake and a lovely balloon display to celebrate our anniversary. It was such a thoughtful and memorable gesture that truly made us feel special. The hotel's location is unbeatable, right across from the iconic Gateway of India and the ferry terminal. It's also within walking distance of many restaurants, shops, and points of interest, making it the perfect base for exploring the city. The entire property is immaculate, and the housekeeping team was exceptionally helpful and attentive, always making sure we had everything we needed. This was our first stay here, but certainly not our last. We wouldn't hesitate to return the next time we're in Mumbai.

All restaurants (except one) were excellent. The staff are very friendly, attentive and the food was excellent in different cuisines we tried.